General Property Management Frequently Asked Questions
Every rental property is different, and every property owner has unique goals.
Whether you're preparing your first investment property, looking to improve your current rental returns or considering changing property managers,
receiving personalised advice can make all the difference.
At Bespoke Realty WA, we take the time to understand your property, your investment objectives and the level of support you're looking for. Our personalised approach means you'll receive honest advice, proactive communication and professional property management tailored to your individual circumstances.
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The upkeep of your property is extremely important to Bespoke Realty. We treat it as if it’s one of our own. Before the tenant moves in, we conduct a thorough Ingoing Property Condition Report, noting the condition and cleanliness of every aspect of the property. This inspection is used as a standard of comparison throughout the rental agreement.
We undertake routine inspections of the property after the first six (6) weeks of the tenancy and then every three (3) months in accordance with the Residential Tenancy Act.
We look for any damages or out-of-the-ordinary wear and tear that we think requires attention. We will send through all this information from inspections and should there be an area of concern, will work with you to come up with
the best maintenance solution. -
It is our goal at Bespoke Realty to ensure you receive the greatest rental return possible. We do this by looking at the trends and demands of the current Western Australian marketplace to determine the best and most appropriate rental amount for your property. Should you wish to increase the price, we are more than happy to have a discussion. At the end of the day, your success is our success which is achieved by creating a fine balance of affordability to potential tenants, and income to the property owner.
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“As the property owner You do”
Bespoke Realty will provide you with all the necessary information for potential candidates to help you make a decision you are comfortable with.
We provide information regarding your prospective tenant’s past and current employment history, previous tenancy records (including any arrears) and any other relevant information that may affect their living arrangements.Bespoke Realty want you to be comfortable with the person inside your investment property, it has to be the right fit for you.
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Bespoke Realty WA advertises property on realestate.com.au as well as social media. Here at Bespoke Realty WA, statistics are showing that although realestate.com.au is a powerful tool for marketing your property, social media sites such as Facebook and Instagram are providing exceptional traction on securing new tenants.
We tailor individual social media marketing plans depending on your property’s needs. -
When leasing your investment property through Bespoke Realty WA, we give you the power to make your money work harder for you.
Rather than holding your money until the end of the month like traditional Trust Accounting, we give you the option to receive your funds as soon as the tenant pays rent, weekly or monthly. It is completely up to you.
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Maintaining and repairing the property is something that all parties must be involved in. There are different responsibilities for both tenants and owners. Should any more clarification be needed, then please do not
hesitate to contact us at Bespoke Realty.
As the owner it is your responsibility too:Organise any repairs to the property.
Ensure that property is ‘hazard free and safe’ to live in.
Meet stipulations of legislation surrounding pools, Smoke alarms and RCD regulations and Corded Internal Window Covering Regulations.
Meet the minimum security standards of the Residential Tenancies Act, which are viewable at commerce.wa.gov.auThe tenant’s responsibility is:
Pay rent on time and without delay
Maintain the property at the same level as when they leased the property
Report any damages to the property when they occur
Payment of utilities including power, gas and water consumption
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As the owner of the property you have the final say.
Bespoke Realty will be in contact before the lease is due providing information on the current tenancy and the intent of the current tenants. We will also give further market analysis that could help you decide whether or not to renew the lease or at what price to renew the lease at. The final decision lies with you as the owner, and you are well within your rights to give the tenant notice to vacate the property at the end of the lease without a specific reason.
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If a tenant needs to “Break” their lease, they must make an application in writing. From here, we will contact you and discuss the options available. We will work with all parties to secure a new tenant as quickly as possible and with as little disruption to your rental return as possible.
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Although we like to believe that tenants never fall into arrears, this is unrealistic. Just like property owners, sometimes life gets in the way, they experience a job loss, health care expenses or vehicle costs.
If a tenant falls into arrears, we make contact immediately and find out what’s happening.
From here, we follow the Residential Tenancy Act and make sure you are covered for any potential insurance claim however the priority is working with the tenant to get them back on track. This is done with in depth conversations with you as the owner as it is important to ensure that you are not going to suffer in this circumstance.
In some cases, it will be necessary to follow through the process of evicting the tenant however, this is done by following your instructions along with the requirements of the Residential Tenancy Act and working to re-lease the property as soon as possible.
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You may sell your property at any time whilst being leased. However, any fixed-term lease that has been put in place is guaranteed to your tenant. This means if you sell your property and the new owner wishes to move in, they must wait until the tenancy is finished unless the tenant agrees otherwise.
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There are several different insurance types you should look to get to cover yourself as the owner of the property.
Landlord, Building, and Contents insurance all protect you from financial loss if unforeseen circumstances arise. Whilst we will assist you in any way we can, we strongly recommend that you seek further advice on various insurance policies from qualified insurance agents.
Unlike other agents, we do not accept any form of referral benefits and ensure that any if any discount / benefit is given, it is given directly to you as the client. However, we do strongly recommend using a Landlord Specific policy for Landlord insurance as in our experience, have found it to cover more than the “standard” insurers. We are happy to provide further details with you.
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Bespoke Realty WA believes in providing an exceptional service to all clients and therefore, we travel all areas of Perth and the Peel region to provide you with the next level of real estate service.
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Contact Bespoke Realty WA for a discussion about our fees. We work with our clients to provide exceptional service at competitive rates.
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Deciding to switch your Property Management to Bespoke Realty WA is very simple. Give us a call or email and we will prepare the paperwork for you. From here, you will need to give your current agent the appropriate notice. We will contact your current agent and arrange for a smooth transition.
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Managing your own investment property involves much more than finding a tenant and collecting rent. There are legal obligations, maintenance coordination, tenant communication, inspections, documentation and changing legislation that all need to be managed correctly.
A professional property manager understands the Residential Tenancies legislation in Western Australia and has systems in place to minimise risk and keep everything running smoothly.
At Bespoke Realty WA, we work proactively to identify issues early, communicate clearly with both owners and tenants and ensure your investment receives ongoing care. Many landlords find that professional management quickly pays for itself through better tenant selection, reduced vacancy periods and avoiding expensive problems that can arise from inexperience.
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It's natural to compare management fees when choosing a property manager, but the real value lies in what those fees help you achieve.
Professional property management can help minimise vacancy periods, improve tenant retention, coordinate quality maintenance, reduce legal risks and ensure your investment continues performing well over time.
An experienced property manager also acts as your advocate, handling difficult conversations, resolving issues and keeping everything organised on your behalf.
At Bespoke Realty WA, we focus on delivering genuine value through personalised service, local knowledge and proactive management that helps protect one of your most valuable assets.
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We understand that every landlord's situation is different, whether you're purchasing your first investment property, moving from another agency or leasing your family home for the first time.
Our first priority is getting to know both you and your property so we can provide advice tailored to your goals.
We'll explain how our management process works, discuss rental expectations, outline our communication style and answer any questions you may have before your property is advertised.
Our aim is to make the entire experience straightforward, transparent and stress-free from day one.
